Quality Policy

We offer our customers an ethical and sustainable opportunity through high-quality spare parts and accessories for household appliances, vending machines, professional coffee machines, commercial refrigeration for catering, Ho.Re.Ca., and the organized distribution of high-tech products, by developing commercial partnerships and providing quick solutions that comply with market standards.

Our strategic goal is to become the benchmark for quality and services in the spare parts and accessories sector for original and adaptable products, including household appliances, vending machines, professional coffee machines, Ho.Re.Ca., and the organized distribution of high-tech products, adapting to the market and achieving our growth objectives.

To achieve this strategic goal, as MICROMIC we intend to:

• make the best use of our team cohesion, internal and external relationships, presence in new sectors, flexibility, and, above all, our willingness, ambition to grow, and determination to pursue the goals that define us;
    
• further strengthen external and internal relationships, expand the product range, provide technical assistance and support, and cover new market areas;
    
• improve flexibility to adapt to – and if possible, exceed – market and customer demands, product assortment, our processes, and logistics to be ready and drive company growth;
    
• identify factors that could divert our processes and Quality System from expected results and implement preventive controls to overcome threats within our ecosystem, minimize negative effects, and maximize emerging opportunities;
    
• strive to meet customer and business partner requirements, ensure compliance with MICROMIC’s obligations and products, and seek continuous improvement of the Quality Management System.